Smart Net Total Care extended service agreement providing 24x7 support with 4-hour response time for parts only replacement for the Cisco DS-C9132T-8PMETK9 switch. Service includes fast expert technical support and flexible hardware coverage with integrated smart capabilities providing current information about installed base, contracts, and security alerts.
Specification
24x7x4 service level - parts only replacement with 4-hour response
Four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays
Inventory data securely uploaded to Cisco via CSPC collector with reports through Smart Net Total Care web portal and available to Cisco TAC for faster issue resolution
Support for Cisco MDS 9132T Fibre Channel Switch
Extended service agreement with automatic hardware replacement
