Cisco SMARTnet support service with 8x5x4 response time and hardware parts replacement for Cisco C1121-4P integrated services routers. Includes major and maintenance software releases, advanced replacement parts within 4 business hours, and 24x7 access to Cisco TAC.
Specification
Service type: Extended Service Agreement
Coverage: Parts replacement only
Response time: 4 business hours (9am-5pm depot time, Mon-Fri)
Availability: 8 hours/day, 5 days/week
Technical support: 24x7 Cisco TAC access
Software: Major and maintenance releases included
Hardware delivery: Advanced replacement (4 working hours)
Compatible devices: Cisco C1121-4P, C1121-4P-RF
Duration: Annual contract
