Cisco SMARTnet Onsite annual support contract for the C1117-4PM ISR 1100 router, providing 8x5 on-site support with hardware replacement within 4 hours and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Annual service contract
Onsite engineer support (8 hours/day, 5 days/week)
Hardware replacement within 4 hours from fault diagnosis
24/7 TAC access
Software major and minor updates
Extended cisco.com access
