Cisco SmartNet Total Care provides fast, expert technical support and flexible hardware coverage with onsite support. This contract covers the Catalyst 9115AX Series access points with 8x5 business hours support and next business day response time.
Specification
Service Type: SmartNet OnSite (CON-OS prefix)
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day parts delivery)
Device Family: Catalyst 9115AX Series Access Points
Coverage: Hardware parts replacement and OS software updates
Technical Support: Access to Cisco Technical Assistance Center (TAC)
Software: Included OS software downloads and patches
