Cisco SmartNet service contract providing 24x7x4 advance replacement parts support with four-hour response time for hardware fault remediation, available 24 hours a day, 7 days a week including Cisco-observed holidays.
Specification
Service Level: 24x7x4 (4-hour response time)
Support Type: Parts Only (No Onsite Engineer)
Coverage: Advance hardware replacement parts
Available: 24 hours per day, 7 days per week, including Cisco observed holidays
Equipment: Cisco networking equipment (specific model to be confirmed)
