Cisco SmartNet (24x7x4) support contract providing parts-only coverage with 4-hour advance replacement for Catalyst 9115AX access points, 24 hours a day, 7 days a week including Cisco-observed holidays.
Specification
Service Type: SMARTnet (SNTP)
Coverage Level: 24x7x4 (4-hour response)
Support Model: Parts Only (no onsite engineer)
Covered Device: Cisco Catalyst 9115AX Series Access Point
Software Updates: Major and maintenance releases of Cisco IOS
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Hardware Replacement: Advance replacement parts within 4 hours
