Service Type: Extended Service Agreement (SMARTnet Total Care)
Coverage Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Device Support: Cisco Firepower 1120 ASA (FPR1120-ASA-K9)
Hardware Replacement: Parts and hardware exchange within 4 hours
Software Support: Major and minor updates, access to Cisco.com
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Monitoring: Proactive device diagnostics and inventory tracking via CSPC collector
