Cisco SMARTnet Premium (SNTP) support service providing four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only support contract for the Cisco IRP1 router platform.
Specification
SMARTnet Premium support
24x7x4 response time (4-hour hardware replacement)
Parts-only (no onsite service)
24/7 access to Cisco Technical Assistance Center (TAC)
Includes device and software that comes on it by default
Cisco-observed holidays included
Advance replacement parts coverage
Description
Cisco SMARTnet Premium (SNTP) support service providing four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only support contract for the Cisco IRP1 router platform.
Specification
SMARTnet Premium support
24x7x4 response time (4-hour hardware replacement)
Parts-only (no onsite service)
24/7 access to Cisco Technical Assistance Center (TAC)
Includes device and software that comes on it by default
Cisco-observed holidays included
Advance replacement parts coverage
