Cisco SmartNet (24X7X4) support contract providing four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. Parts-only support specifically for the ISR4221-A Integrated Services Router.
Specification
Service type: SmartNet (SNTP) - Parts Only
Response time: 4-hour advance replacement
Coverage: 24 hours per day, 7 days per week, 365 days per year
Target device: Cisco ISR 4221-A Integrated Services Router
Technical assistance: Unlimited access to Cisco TAC (24x7x365)
Software: Upgrades and updates for Cisco IOS software
