Cisco SmartNet provides major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement delivered within 4 hours from fault diagnosis. This is an annual support contract for the C1117-4PM device with 8 hours a day, 5 days a week fault reporting and no onsite engineer included.
Specification
8 Hours a day, 5 days a week fault reporting
Hardware replaced within 4 hours from fault diagnosis
Software Support Major and Minor Updates
24 x 7 access to Cisco Technical Centre (TAC)
Extended access to cisco.com
No Onsite Engineer
Annual Contract
Description
Cisco SmartNet provides major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement delivered within 4 hours from fault diagnosis. This is an annual support contract for the C1117-4PM device with 8 hours a day, 5 days a week fault reporting and no onsite engineer included.
Specification
8 Hours a day, 5 days a week fault reporting
Hardware replaced within 4 hours from fault diagnosis
Software Support Major and Minor Updates
24 x 7 access to Cisco Technical Centre (TAC)
Extended access to cisco.com
No Onsite Engineer
Annual Contract
