Specification
Service Duration: 1 year
Support Level: 8x5xNBD (8 hours/day, 5 days/week, next-business-day hardware replacement)
Coverage Type: Parts only (no onsite engineer)
Support Access: Business hours fault reporting, 24x7 Cisco Knowledge Base access
Hardware Replacement: Advance replacement, next business day (if request received by 3pm depot time)
Software Support: Bug fix updates and minor/major release upgrades