Cisco SMARTnet support service for SF250 series switches offering 8x5xNBD (next-business-day) parts-only hardware replacement coverage with software support and access to Cisco Technical Assistance Center.
Specification
Service Type: SMARTnet Parts Only
Coverage Level: 8x5xNBD (8 hours a day, 5 days a week, next business day parts delivery)
Hardware Coverage: Advance replacement parts
Software Support: Major and minor releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Support Hours: Monday-Friday, 8am-5pm (excluding Cisco observed holidays)
Delivery: Next business day (if request received by 3pm depot time)
Description
Cisco SMARTnet support service for SF250 series switches offering 8x5xNBD (next-business-day) parts-only hardware replacement coverage with software support and access to Cisco Technical Assistance Center.
Specification
Service Type: SMARTnet Parts Only
Coverage Level: 8x5xNBD (8 hours a day, 5 days a week, next business day parts delivery)
Hardware Coverage: Advance replacement parts
Software Support: Major and minor releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Support Hours: Monday-Friday, 8am-5pm (excluding Cisco observed holidays)
Delivery: Next business day (if request received by 3pm depot time)
