Cisco SmARTnet Standard (8x5xNBD) support contract for the SG95-16-KR switch, providing parts-only coverage with next-business-day hardware replacement, software updates, and 24x7 TAC access.
Specification
Support Level: 8x5xNBD (8 hours/day, 5 days/week)
Coverage Type: Parts Only
Hardware Replacement: Next Business Day
Software: Major and minor releases included
Technical Support: 24x7 access to Cisco TAC
Response: One hour response time for fault reporting during business hours
Term: Annual contract
Compatible with: Cisco SG95-16-KR 16-port Gigabit switch
