Cisco SMARTnet is an extended service agreement for the Catalyst 3650-12X48FD-E switch offering 8 hours a day, 5 days a week support with next business day hardware replacement. Provides major and minor Cisco IOS software releases and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Agreement Type: Extended Service Agreement (8x5xNBD)
Support Availability: 8 hours a day, 5 days a week
Response Time: Next Business Day (NBD)
Hardware Replacement: Parts only, next business day delivery
Software Support: Major and minor IOS releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com Access: Included
Applicable Device: Cisco Catalyst 3650-12X48FD-E (48-port switch)
