Annual service contract providing Cisco SmartNet support with onsite engineer within 2 hours for hardware replacement, 24x7 fault reporting, and software updates for the Cisco IE-3300-8T2S-E switch.
Specification
Service Type: Cisco SmartNet Onsite 24x7x2
Coverage: Cisco IE-3300-8T2S-E (Catalyst IE3300 with 8 GE Copper and 2 GE SFP)
Support Level: 24 hours a day, 7 days a week
Response Time: 1 hour
Hardware Replacement: 2 hours from fault diagnosis
Onsite Engineer: Included
Software Support: Major and minor OS releases
TAC Access: 24x7 Cisco Technical Assistance Center
Term: 12 months annual contract
