Interactive 24X7X2 hardware maintenance support for Cisco 3620 Multiservice Platform Router bundle, providing major and maintenance software releases, technical support access, and replacement hardware within 2 hours of fault identification.
Specification
Service Level: 24 hours/7 days/2-hour response
Equipment: Cisco 3620 Multiservice Platform Router (3620MBUNDLE-30DM)
Coverage: Hardware maintenance with rapid replacement
Support: TAC (Technical Assistance Center) access
Software: Major and minor Cisco IOS releases
