Specification
Service type: HPE Tech Care Critical
Duration: 4 Years
Server model: ProLiant DL360 Gen10
Support level: Critical (highest response tier)
Response time for Severity 1: 15 minutes 24x7
Support channels: Telephone, chat, automated incident logging, moderated forums
Service coverage: Hardware and software operation, configuration, setup, and analytics
Support availability: 24 hours, 7 days per week
