Cisco SmartNet Total Care Onsite 8x5xNext Business Day service agreement for Cisco Catalyst 9115AX series wireless access points. Provides expert technical support, software updates, and next business day hardware replacement with onsite engineer support during business hours.
Specification
Support Type: SmartNet Total Care Onsite
Response Time: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day)
Hardware Replacement: Next Business Day with onsite engineer
Software Support: Major and minor OS updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
Portal Access: Cisco Services Connection portal for contract and inventory management
Compatible Device: Cisco Catalyst 9115AX Series Access Points
Description
Cisco SmartNet Total Care Onsite 8x5xNext Business Day service agreement for Cisco Catalyst 9115AX series wireless access points. Provides expert technical support, software updates, and next business day hardware replacement with onsite engineer support during business hours.
Specification
Support Type: SmartNet Total Care Onsite
Response Time: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day)
Hardware Replacement: Next Business Day with onsite engineer
Software Support: Major and minor OS updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
Portal Access: Cisco Services Connection portal for contract and inventory management
Compatible Device: Cisco Catalyst 9115AX Series Access Points
