Cisco Solution Support Express is an extended service agreement providing 24x7x4 hour exchange parts support, software updates, and technical assistance for Cisco ASR 1002-HX routers with IPSec hardware encryption modules.
Specification
Support type: Extended Service Agreement
Support hours: 24 hours, 7 days per week
Response time: 4-hour hardware exchange
Includes: Software support, major and minor updates, 24x7 access to Cisco TAC
Coverage: ASR1002HX-IPSECHW encryption module
Hardware replacement policy: Parts replaced within 4 hours from fault diagnosis
Access: Extended access to Cisco.com
