Cisco Solution Support integrates solution-level assistance with Cisco product support into a single service offering. Whether you have an issue with a Cisco product or one from a solution partner, Cisco centralizes support through solution experts who own your case from first call to resolution. This contract provides 24x7x4 support for the FLSA1-MACSEC10G license.
Specification
24x7x4 support model
For ASR 1000 Series MACSEC 10G license (FLSA1-MACSEC10G)
Cisco Solution Support Center access 24 hours per day, 7 days per week
Severity 1 & 2 response within 30 minutes
Hardware replacement within 4 hours from fault diagnosis
