Cisco SmartNet Total Care service contract providing 24x7x4 support (parts only) for the Catalyst 9606R-48Y24C-BN-A switch. Includes proactive support, software updates, and hardware replacement within 4 hours from fault diagnosis with 24/7 technical assistance.
Specification
Service Level: 24x7x4 (24 hours per day, 7 days per week, 4-hour hardware replacement)
Support Type: Parts only (no onsite engineer included)
Software: Major and maintenance releases of Cisco IOS
Technical Support: 24x7 access to Cisco TAC (Technical Assistance Center)
Hardware: Fault identification and replacement within 4 hours
Scope: Designed for Catalyst 9606R-48Y24C-BN-A switch chassis
