Cisco SmartNet onsite support contract for ASR-920-24SZ-M router. Provides 8x5 (business hours) fault reporting, next-business-day hardware replacement, and 24x7 software support access to Cisco TAC.
Specification
Support tier: Onsite 8x5xNBD
Fault reporting: 8 hours per day, 5 days per week
Hardware replacement: Next business day (onsite)
Software support: 24x7 access to Cisco Technical Assistance Centre (TAC)
Major and minor software updates included
Compatible with: Cisco ASR-920-24SZ-M router
