Specification
Service Type: Post-Warranty Tech Care Basic
Duration: 1 Year
Response Time: NBD (Next Business Day)
Support Location: On-site
Media Retention: Defective Media Retention (DMR) included
Support Channels: Telephone, chat, HPE moderated forums, automated incident logging
Phone Response: 2-hour standard response during coverage window
Support Availability: 24 hours/day, 7 days/week incident logging