HPE 3Y TECH CARE CRITICAL (6CTR) ML350 Gen10

HPE 3 Year Tech Care Critical ML350 Gen10 Service is an operational support service offering 24x7 access to HPE technical specialists. The service includes remote response 24x7 and 15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3 incidents.

Service type: Hardware support care pack Duration: 3 years Supported product: ProLiant ML350 Gen10 Support hours: 24x7 Response time (Severity 1): 15 minutes On-site repair time: 6 hours Support channels: Telephone, chat, web, forums Includes: Parts and labour, on-site support, remote technical guidance