HPE 5 Year Tech Care Critical with Defective Material Return (wDMR) service for ProLiant ML30 Gen10 servers. Provides 24/7 critical support with 15-minute response times for severity 1 incidents and direct access to HPE product specialists.
Specification
5-year service term
Tech Care Critical support level
Defective Material Return (wDMR) included
24/7 remote response support
15-minute callback for severity 1 incidents
1-hour response for severity 2-3 incidents
Direct access to product specialists
Multiple support channels: telephone, chat, incident logging
General technical guidance included
HPE service portal access
Applicable to ProLiant ML30 Gen10 servers
Description
HPE 5 Year Tech Care Critical with Defective Material Return (wDMR) service for ProLiant ML30 Gen10 servers. Provides 24/7 critical support with 15-minute response times for severity 1 incidents and direct access to HPE product specialists.
Specification
5-year service term
Tech Care Critical support level
Defective Material Return (wDMR) included
24/7 remote response support
15-minute callback for severity 1 incidents
1-hour response for severity 2-3 incidents
Direct access to product specialists
Multiple support channels: telephone, chat, incident logging
General technical guidance included
HPE service portal access
Applicable to ProLiant ML30 Gen10 servers
