Service type: Hardware support with on-site service
Duration: 3 years
Support coverage: MSL 2024 0 Drives library
Support hours: 24 hours x 7 days
Response time: 15 minutes for Severity 1, 1 hour for others
Support channels: Telephone, chat, forums
Description
3Y TC Ess MSL 2024 SVC
Specification
Service type: Hardware support with on-site service
Duration: 3 years
Support coverage: MSL 2024 0 Drives library
Support hours: 24 hours x 7 days
Response time: 15 minutes for Severity 1, 1 hour for others
Support channels: Telephone, chat, forums
