Specification
Service Type: Extended Service Agreement (Post-Warranty)
Duration: 1 year
Support Model: On-site support with parts and labour
Response Time: NBD (Next Business Day)
Availability: 9x5 (9 hours/day, 5 days/week)
Coverage: Hardware support for HPE ProLiant DL20 Gen9
Support Channels: Telephone, online chat, forums, remote diagnosis
Technical Support: 2-hour phone response during coverage window
