Service duration: 4 years
Support type: Next Business Day (NBD) Onsite
Applicable to: Desktop computers
Includes: Remote problem diagnosis and support
Includes: Onsite hardware support (next business day response)
Includes: Replacement parts and materials
Includes: Formal escalation procedures and management
Includes: Electronic support information and tools access
Includes: Defective Media Retention (DMR) - customer retains failed storage media
Delivery: Electronic
