Cisco SmartNet PARTS ONLY support contract offering 24x7x4 response time (four-hour hardware replacement response) for Cisco Catalyst 9120AXE-D external wireless access points. Includes software major and maintenance releases, access to Cisco TAC, and advance replacement parts.
Specification
Service Level: SNTP 24x7x4 (24-hour availability, 7 days/week, 4-hour response time)
Coverage Type: Parts Only (advance replacement, no onsite engineer)
Compatible Device: Cisco Catalyst 9120AXE-D (External 802.11ax 4x4:4 MIMO)
Software Support: Major and maintenance releases of Cisco IOS
Support Channel: 24/7 access to Cisco Technical Assistance Center (TAC)
Hardware Coverage: Advance replacement parts delivery within 4 hours
Holidays: Includes Cisco-observed holidays
