Cisco SmartNet (SNTP) provides 24x7x4 support with four-hour response time for advance replacement parts, parts-only coverage (no onsite engineer) for the Cisco Aironet 1852E-H-K9 access point. Service includes major and maintenance releases of Cisco IOS software and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: SMARTnet (SNTP) - Parts Only
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Hardware Replacement: Advance replacement parts with 4-hour response time
Software Support: Major and minor release updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
Equipment Covered: Cisco Aironet 1852E-H-K9 access point
Response Time: 4 hours (including Cisco-observed holidays)
