Cisco SmartNet support contract providing 24-hour advance replacement parts with 4-hour response time for the Catalyst 3850 24-port UPOE switch (WS-C3850-24UW-S). Parts-only coverage, no onsite engineer included.
Specification
Service Type: SMARTnet Advance Replacement (Parts Only)
Response Time: 4 hours
Availability: 24 hours per day, 7 days per week
Includes: Cisco IOS software major and minor releases
Access: 24x7 Cisco Technical Assistance Center (TAC)
Coverage: Hardware replacement for WS-C3850-24UW-S switch
Holiday Coverage: Includes Cisco-observed holidays
