Cisco SmartNet service contract providing 8x5xNBD (8 hours/day, 5 days/week, next business day) parts-only hardware replacement support for the C1118-8P Integrated Services Router, including software updates and access to Cisco Technical Assistance Center.
Specification
Service type: SMARTnet Standard (parts only)
Response time: 8x5xNBD (8 hours/day, 5 days/week, next business day)
Coverage: Hardware replacement (advance replacement parts)
Includes: Cisco IOS software updates, 24x7 TAC access
Applies to: Cisco C1118-8P ISR 1100 router
Support duration: Typically 1 year (contract term)
