Specification
Service Type: Technical Support
Duration: 5 Years
Coverage: ML30 Gen10 Plus Server Hardware Only
Support Channels: Telephone (24x7), real-time chat, automated incident logging, HPE moderated forums
Response Time: 2-hour standard response for basic service calls
Support Availability: 24 hours a day, 7 days per week incident logging; 9x5 business hours for remote support
Severity 1 Response: 15-minute enhanced response for critical incidents (aims to connect to specialist or callback within 15 minutes)
