Description
Cisco Solution Support provides major and maintenance releases of Cisco IOS software, access to TAC, and subject to fault identification by Cisco, replacement hardware delivered by the next business day. This is an 8x5xNBD (8 hours a day, 5 days a week, Next Business Day) support contract with no onsite engineer and includes extended access to Cisco.com and support for other vendor software.</description>
<parameter name="specification">Support Type: Solution Support (SSSNT)
Response Time: 8 hours a day, 5 days a week
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Equipment Covered: Cisco C1121-4PLTEP router
Coverage: Software updates, hardware replacement, extended Cisco.com access
Onsite Engineer: None included
