Cisco SmartNet service contract providing parts-only support with 8x5xNBD (next-business-day replacement parts) coverage for the Cisco IP Phone 8851. This is a maintenance and support agreement that includes access to replacement hardware and Cisco Technical Assistance Center support.
Specification
Service Type: SmartNet Standard (Parts Only)
Support Level: 8x5xNBD (Next Business Day)
Hardware Replacement: Advanced replacement parts delivery by next business day
Support Hours: 8am–5pm, Monday–Friday (excluding Cisco holidays)
Device Covered: Cisco IP Phone 8851 (CP-8851-3PW-NA-K9)
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
