Cisco SmartNet 24x7x4 support contract for the CG418-E cellular gateway, providing software updates, parts-only replacement hardware delivery within 4 hours, and 24/7 Technical Assistance Center access.
Specification
Parts-only replacement (no labour/onsite)
Hardware replacement within 4 hours
24 hours, 7 days a week fault reporting
24/7 access to Cisco Technical Assistance Center (TAC)
Major and minor software updates included
Extended access to Cisco.com
Annual contract term
Description
Cisco SmartNet 24x7x4 support contract for the CG418-E cellular gateway, providing software updates, parts-only replacement hardware delivery within 4 hours, and 24/7 Technical Assistance Center access.
Specification
Parts-only replacement (no labour/onsite)
Hardware replacement within 4 hours
24 hours, 7 days a week fault reporting
24/7 access to Cisco Technical Assistance Center (TAC)
Major and minor software updates included
Extended access to Cisco.com
Annual contract term
