Description
HP 5 year Active Care Next Business Day Onsite Desktop Hardware Support for HP Desktop 400 ProDesk/ProOne Desktop virtual item SN required
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Features
HP TechPulse predictive and proactive alerts and notifications
Hardware health monitoring, provides updated fast health checks on devices in your fleet
Hardware device information – including BIOS and firmware updates
Auto-ticketing – for hard disk drives & batteries needing replacement
Remote problem diagnosis and support
Next business day onsite hardware support [1]
Replacement parts and materials
Firmware updates for selected products
Benefits
Fast response times
Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions
Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime
Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Support type
Active Care
Duration
5 years
Response time
Next business day response
Coverage window
Standard workdays - 9 hours
Place of service
Remote and Onsite
Service method
Onsite and Predictive Support
Warranty coverage
In warranty
Care Pack type
Electronic
Countries/Regions Available
Australia
