Cisco Solution Support Express (24x7x4) provides major and maintenance releases of Cisco IOS software, access to TAC, and subject to fault identification by Cisco, replacement hardware delivered within 4 working hours. This support contract is specifically designed for the Cisco Catalyst 9500-40X-2Q-E switch.
Specification
Support Level: 24x7x4 (24 hours per day, 7 days per week, 4-hour hardware replacement)
Software Updates: Major and minor releases of Cisco IOS
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Hardware Replacement: Within 4 working hours from fault identification
Service Type: Extended Solution Support
Compatible Platform: Cisco Catalyst 9500-40X-2Q-E (40-port 10G + 2x40G core switch)
