Specification
Service: Managed Detection and Response (MDR)
Tier: Complete (highest level)
Endpoints: Servers only
Coverage: 25-49 servers
License term: 36 months (3 years) - Renewal
Customer type: Educational (EDU)
Support: 24/7 managed SOC with analyst-led threat hunting and incident response
Response SLA: 60-minute for 90% of high-severity cases
Includes: Central Intercept X Advanced with XDR, breach protection warranty ($1M), third-party integration support
Includes: Threat hunting, active threat containment, incident response with no hourly caps
