Extreme Networks ExtremeWorks Software and TAC provides 24 x 7 x 365 access to TAC and software support for 1 year. No hardware entitlement is included with this service level.
Specification
Service type: Technical Assistance Center (TAC) and Software Support
Support availability: 24 x 7 x 365
Support duration: 1 year
Support channels: Phone, email, web portal
Scope: Software updates and technical assistance (software only, no hardware)
Maintenance and updates included
Description
Extreme Networks ExtremeWorks Software and TAC provides 24 x 7 x 365 access to TAC and software support for 1 year. No hardware entitlement is included with this service level.
Specification
Service type: Technical Assistance Center (TAC) and Software Support
Support availability: 24 x 7 x 365
Support duration: 1 year
Support channels: Phone, email, web portal
Scope: Software updates and technical assistance (software only, no hardware)
Maintenance and updates included
