Cisco SmartNet service agreement providing parts-only support with 8x5xNBD (Next Business Day) response time for covered equipment. SmartNet helps reduce downtime with fast technical support and flexible hardware coverage.
Specification
Service Type: Parts Only
Support Level: 8x5xNBD (Next Business Day)
Coverage: Advance replacement parts delivery
Response: Next business day parts delivery if requested before 3pm depot time
Hours: Monday-Friday 8am-5pm (excluding Cisco observed holidays)
Description
Cisco SmartNet service agreement providing parts-only support with 8x5xNBD (Next Business Day) response time for covered equipment. SmartNet helps reduce downtime with fast technical support and flexible hardware coverage.
Specification
Service Type: Parts Only
Support Level: 8x5xNBD (Next Business Day)
Coverage: Advance replacement parts delivery
Response: Next business day parts delivery if requested before 3pm depot time
Hours: Monday-Friday 8am-5pm (excluding Cisco observed holidays)
