Specification
Support contract type: Smart Net Total Care (SNTC)
Support level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Applies to: Cisco UCS X210c M7 Compute Node 2S (no CPU, no memory)
Coverage: Hardware replacement, TAC access, software updates
Response time: 4 hours for advance replacement parts
Availability: 24x7 including Cisco observed holidays
