Cisco Smart Net Total Care (SmartNet) is a technical services offering that combines Cisco's foundational technical services with actionable business intelligence delivered through the SmartNet portal. This specific contract (SNTP) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. It is designed for the SNS-3795-K9 Secure Network Server.
Specification
SmartNet (24x7x4) Parts Only
Four-hour response time for advance replacement
24x7 access to Cisco Technical Assistance Center (TAC)
Major and minor software releases and updates
Access to Cisco.com and technical resources
Advance replacement parts coverage (subject to geographic and weight restrictions)
Description
Cisco Smart Net Total Care (SmartNet) is a technical services offering that combines Cisco's foundational technical services with actionable business intelligence delivered through the SmartNet portal. This specific contract (SNTP) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. It is designed for the SNS-3795-K9 Secure Network Server.
Specification
SmartNet (24x7x4) Parts Only
Four-hour response time for advance replacement
24x7 access to Cisco Technical Assistance Center (TAC)
Major and minor software releases and updates
Access to Cisco.com and technical resources
Advance replacement parts coverage (subject to geographic and weight restrictions)
