Specification
Service Type: SmartNet Total Care (SNTC)
Service Duration: 3 Years
Support Hours: 8x5 (business hours, Monday-Friday)
Response Time: Next Business Day (NBD)
Applies to: Catalyst 9000 Compact Switch (12-port PoE configuration)
Includes: 24x7 TAC access, software updates, online resources, expedited hardware replacement
