Specification
Service Type: Extended Service Agreement
Support Model: CX Level 1 (Success Tracks)
Service Hours: 24 x 7 x 4 (24 hours/day, 7 days/week, 4-hour response/replacement)
Compatible Hardware: Cisco DNA Center Appliance Gen 2 - 56 Core (DN2-HW-APL-L)
Support Features: 24/7 phone support, 4-hour advance hardware replacement, case management, e-learning access
