Cisco Solution Support 8x5xNBD extended service agreement for ISR4431-DNA routers. Provides next business day hardware replacement, major and minor software updates, and 24x7 access to Cisco Technical Assistance Center. Support available 8 hours/day, 5 days/week for fault reporting.
Specification
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor updates included
TAC Access: 24x7
Response Model: No onsite engineer (replacement hardware delivery)
Supported Products: ISR4431-DNA, ISR4431-DNA-RF
Service Type: Extended service agreement
