HP 3-year onsite care for workstations with next business day on-site hardware support following remote diagnosis. Coverage includes standard workdays with 9-hour support window and onsite repair service. Includes replacement parts, materials, and access to electronic support information and tools.
Specification
Service type: Extended hardware support plan
Duration: 3 years
Support coverage: Onsite repair with next business day response
Coverage window: Standard workdays - 9 hours
Response time: Next business day (NBD)
Service delivery: Electronic Care Pack
Parts and labor: Included
Remote support: Included with 85% first-contact resolution target
Service activation: From date of hardware purchase
HP 3-year onsite care for workstations with next business day on-site hardware support following remote diagnosis. Coverage includes standard workdays with 9-hour support window and onsite repair service. Includes replacement parts, materials, and access to electronic support information and tools.
Specification
Service type: Extended hardware support plan
Duration: 3 years
Support coverage: Onsite repair with next business day response
Coverage window: Standard workdays - 9 hours
Response time: Next business day (NBD)
Service delivery: Electronic Care Pack
Parts and labor: Included
Remote support: Included with 85% first-contact resolution target
Service activation: From date of hardware purchase
