MS NCE D365 CUST SVC PROFESSIONAL (EDU FAC PRICING) 1MTH COMMIT

Dynamics 365 Customer Service Professional is designed for organizations that need essential customer support capabilities without the complexity of advanced automation or multichannel engagement. Its core features include case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting.

Cloud-based SaaS subscription Per-user monthly licensing Core case management functionality Knowledge management capabilities Basic service-level agreements (SLAs) Standard dashboards and reporting Integration with Microsoft 365 tools Maximum 15 custom entities