Cisco SmartNet Total Care extended service agreement providing 8x5 support with next-business-day hardware replacement for Cisco networking and collaboration equipment.
Specification
Service Type: Extended Service Agreement
Support Hours: 8x5 (business hours)
Response: Next Business Day (NBD) hardware replacement
Coverage: Parts and replacement
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software: Major and maintenance releases of Cisco IOS
Portal: Smart Net Total Care web portal with inventory reporting
Description
Cisco SmartNet Total Care extended service agreement providing 8x5 support with next-business-day hardware replacement for Cisco networking and collaboration equipment.
Specification
Service Type: Extended Service Agreement
Support Hours: 8x5 (business hours)
Response: Next Business Day (NBD) hardware replacement
Coverage: Parts and replacement
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software: Major and maintenance releases of Cisco IOS
Portal: Smart Net Total Care web portal with inventory reporting
