Interactive 9x5xNBD hardware maintenance service with next business day response time, covering 9 hours per day and 5 days per week support for multi-vendor infrastructure.
Specification
Service Level: 9x5xNBD (9 hours/day, 5 days/week, next business day response)
Coverage type: Hardware maintenance
Support model: Multi-vendor independent support
Description
Interactive 9x5xNBD hardware maintenance service with next business day response time, covering 9 hours per day and 5 days per week support for multi-vendor infrastructure.
Specification
Service Level: 9x5xNBD (9 hours/day, 5 days/week, next business day response)
Coverage type: Hardware maintenance
Support model: Multi-vendor independent support
